You may receive the message “This account can’t be authenticated because it is associated with another account” when trying to link one of the following social media accounts whilst entering a giveaway:
You have likely received this message because you have a duplicate profile on GiveLab with the social media account connected. It’s possible you may have created the account in the past when entering another giveaway, and then forgot about it.
To fix the issue, you first need to find and unlink the social media profile from the duplicate account. To do this, follow the steps below:
- Open a Incognito/Private browser window and go to https://givelab.com/login
- Login with the social media profile that you are receiving the error message with. For example, if you cannot link a Twitch account, login with the Twitch account
- Once logged in, head to https://givelab.com/account/settings and click “Unlink” next to the social media account
- You can now close the Incognito/Private browser window and return to the giveaway and link the account to complete the entry step